Hayton Collection

Last updated: March 2026

Hayton Collection is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you visit our website, make an enquiry, or book accommodation with us.

1. Who We Are

Hayton Collection manages and markets a collection of boutique accommodation and retreat experiences.

For the purposes of data protection law, Hayton Collection is the data controller of the personal information collected through this website.

If you have any questions regarding this policy or how we handle your data, please contact us at:

Email: hello@haytoncollection.co.uk
Website: www.haytoncollection.co.uk

2. Information We Collect

We may collect and process the following personal information.

Information You Provide

When you interact with our website, you may provide:

• Name

• Email address

• Phone number

• Booking dates and guest information

• Enquiry details or messages

• Payment information when making a reservation

Information Collected Automatically

When you visit the website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited on our website

• Date and time of visits

• Referral sources

This data helps us understand how visitors use our website and allows us to improve the experience.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries or booking requests

• Process and manage reservations

• Communicate important booking information

• Provide customer support

• Improve our website and services

• Meet legal or regulatory obligations

We only collect and use information necessary for these purposes.

4. Booking & Payment Processing

Bookings made through our website may be processed using third-party services such as booking platforms or secure payment providers.

These services may include providers such as:

• Airbnb

• Booking.com

• Stripe

• PayPal

• Other secure booking or payment platforms

These providers have their own privacy policies and are responsible for securely handling your payment information.

5. Sharing Your Information

We do not sell or rent your personal information.

Your data may be shared with trusted service providers when necessary to operate our services, including:

• Booking and reservation platforms

• Payment processors

• Website hosting providers

• Analytics providers

• Professional advisers where legally required

These third parties only receive information required to perform their services.

6. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites recognise your device and remember certain information about your visit.

Types of Cookies We Use

Essential Cookies
These cookies are necessary for the website to function correctly. They enable basic features such as security and page navigation.

Performance & Analytics Cookies
These cookies help us understand how visitors use our website, allowing us to improve content and performance.

Functional Cookies
These allow the website to remember choices you make, such as preferences or settings.

Third-Party Cookies
Some services embedded in our website (such as booking systems, maps, or payment providers) may set their own cookies.

7. Managing Cookies

You can control or disable cookies through your browser settings.

Most browsers allow you to:

• View stored cookies

• Delete cookies

• Block certain cookies

• Block all cookies

Please note that disabling some cookies may affect the functionality of the website.

8. Data Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

10. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Object to certain uses of your data

• Withdraw consent where applicable

If you wish to exercise these rights, please contact us using the details provided above.

11. Third-Party Websites

Our website may contain links to third-party websites such as booking platforms or external services. We are not responsible for the privacy practices of these websites and recommend reviewing their policies separately.

12. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the updated revision date.